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"I Think I Became the System"
Hey Reader! Someone posted something in a small business forum last week that stopped me cold. "I think I became the system without realizing it." They went on to describe a week that probably sounds familiar. Customer questions. Staff issues. Vendor calls. Invoices. Scheduling. Random admin. Fixing things that should already have a process. Remembering things that should not be living in their head anymore. "It's not one dramatic problem," they wrote. "It's a bunch of small things all day."...